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Policies & Procedures
Table Of Contents
Section 1: Introduction
1.00 Welcome and Purpose
1.01 Introductory Period
1.02 Receipt and Acknowledgement
Section 2: Workplace Practices
2.00 Equal Employment Opportunities (EEO)
2.01 Americans with Disabilities Act
2.02 Hiring and Employment Practices
2.03 Classification of Employment
2.04 Personnel Records
2.05 Termination of Employment
2.06 Employee Performance
2.07 Job Posting and Promotion
2.08 Use of Computers, laptops and Electronic Equipment
2.09 Emergency Closing
2.10 Employee Grievance and Appeal
2.11 Organization and Accountability
2.12 Meetings and Trainings
2.13 Nepotism
2.14 Volunteers
Section 3: Payroll & Benefits
3.01 Recording Work Hours (non-exempt employees only)
3.02 Small Group Employees
3.03 Overtime Pay
304 Introduction to Benefits
3.05 Vacation and Sick Leave
3.06 Holiday Pay
3.07 Sick Bank Pool
3.08 Family Medical Leave of Absence
3.09 Employee Insurance Coverage
3.10 Continuation/Conversion of Health Insurance
3.11 Retirement Plan 403(b)
3.12 Worker’s Compensation
3.13 Bereavement
3.14 Witness and Jury Duty
3.15 Employee Assistance Program
3.16 Military Leave under FMLA
3.17 Nursing Mothers
Section 4: Guidelines for Conduct
4.05 Telephone- Cell Phone Use
4.07 Media and Public Contacts
4.09 Alcohol, Illegal Drugs, and Illegal Use of Drugs
4.14 Legal Issues, Criminal Convictions and Founded Abuse
4.18 Employee Volunteer Policy
Section 5: Financials
5.01 Client Payee and Entitlement Supports
5.03a Application of Fee Discounts
5.05 Entry and Submission of Billing and Units of Service
5.08 Treating Provider Updates
5.10 Processing Medicaid Co Payments
5.11 Billing - Electronic Billing - Medicaid
5.12 Electronic Billing - Medicaid - HMO's & PMHP
5.13 Generation of First Party Bills
5.14 Billing - Medicaid - Paper Billing Forms
5.21 Recalculating a Client Account
5.24 Ancillary and Activity Funds
5.25 Contributions to Organizations
5.28 Medicaid Refunds Non Check
5.31 Fundraising and Donations
5.38 POS Reimbursable Expense Request
5.39 Payment and Reimbursement Goods
5.44 Minority Business Development Plan
5.50 Retirement Plan Contributions
5.51 Fixed Asset Identification
5.52 Renovation and New Construction of Facilities
5.55 General Ledger, and Financial Reporting
5.58 Cash Management Use of Online Banking
5.59 Month End Closing-Client Accounts
Section 6: Health and Safety
6.01 Agency Visitors
6.02 Emergency Procedures and Plans
6.02a Emergency Response Guides
6.03 Dependent Adult and Child Abuse
6.04 Ergonomics Plan
6.05 Handwashing Techniques
6.06 Incident Reporting
6.07 Infections and Exposure Control Plan
6.07a COVID addendum
6.07b Employee Reporting of Exposure/Infections- Respirator Protection
6.08 In Home Safety
6.09 Safety
6.10 Vehicle Safety
6.12 Behavioral Emergency Assistance Plan
6.13 Do Not Resuscitate Orders
6.14 Medication-Self Administered
6.15 Medications-Staff Administered
6.16 Communication for Clients with Limited English Proficiency
6.17 Administrative Disaster Plan
6.20 Staff Allergies and Sensitivities
Section 7: Compliance
7.01 Corporate Integrity Program
7.02 Code of Conduct
7.03 Code of Ethics
7.04 Detecting and Preventing Fraud, Waste, and Abuse
7.05 Whistleblower Protection
7.06 Investigations and Legal Process
7.07 Minimum Necessary Standard
7.08 Documentation Retention and Destruction
7.09 Individual’s Right to Access, Inspect, and Copy Protected Health Information
7.10 Internal Investigation
7.11 HIPAA Breach Notification